Shipping & Returns : SneakerheadStore.com - Global Online Shopping for Hot and New Cheap Nike Shoes, Cheap Jordan Shoes and More other Sneakers

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Shipping & Returns

Shipping

 • Postage on http://www.sneakerheadstore.com/ is $22, Over $299 Free Shipping!

  • Our company will take the fastest shipment of the world, including EMS, DHL, and USPS. Mostly EMS. It is a fast and safe way to delivery package. Most of orders are shipped via International Express Mail Service and usually arrive within 1 week(Sometimes cause the customs, it will take more days to get your package). We are a professional online dealer and cooperate with EMS long term. All orders are insured for the full purchase amount, and can be tracked at the EMS Website.

  • Under normal circumstances, if you order and pay in the same day, if the goods is in stock, we will ship the goods in 24 hours and next day we will send you email to tell you the tracking number. In case of holidays, they may be correspondingly delayed. Normally, delivery of parcels needs about 7 business days to arrive to the frequently transported countries(Sometimes cause the customs, it will take more days to get your package), like United States, United Kingdom, German, and France. Other countries need 10-15 days; remote countries need 15-25 days.

  •If have not bought Shipping Insurance, when the package was detained by the customs in China, we will resend you, if taken by your country customs, we could only compensate half of the order. If you have bought the Shipping Insurance, we will resend the package or do the full refund.

  • How to track your package

After ship out your package, we will email your the track number. You can track on :  http://www.ems.com.cn/english.html or https://tools.usps.com/go/TrackConfirmAction!input.action

Notice: The EMS needs 2-3 days to update the tracking information, so the first day you get the tracking number, you may can not get any tracking information, you can track it later.

  • Please make sure you are at home when packages are expected to arrive.

  • All the packages are mailed inside another box.

  • While for wholesaling, please contact us! Free shipping and great discount can be offered.

Returns Policy

    We accept returns in one month after receiving the package. 

  • Before enjoying easy exchange & returns policy, you must contact us for shipping address before sending the items back. All items sent back to us must be in their original condition: unworn, unwashed, with all tags attached.

  • Please confirm the color, size and style when placing your order according to pictures we offer. After receiving our products, if you are not satisfied with color or size, but not quality problems, exchange or partial refund of purchase amount are available. Return shipping is at buyer’s expense.

  • As to quality problems or mistaken version, please take photos of the items and send them to us. We take full responsibility if quality problems are concerned.

  • If you would like to exchange items for a different style or request refund, please inform us the tracking number after the items are being shipped back. Once we receive your package, we will ship the item you reorder or refund your payment.

  • If you have any questions about returning your products, please contact us!

No returns or exchange under these situations:

  1) We do not accept items that with any quality problem which is due to subjective awareness of defective goods.

  2) We do not accept the returns of any item that has been used, damaged, engraved, or altered by the third party.

  3) We do not accept items that are unauthorized, packaged incorrectly, or improperly insured.

  We appreciate your understanding.

Order Cancellation

  • Cancellation of an order must be requested before the order has been dispatched. Cause that we process all orders as quickly as possible within 6-8 hours after orders placing, so we are not always able to cancel an order after it is placed. Your understanding is appreciated. Cancellation requests after the order has been dispatched are treated in accordance with our return policy.

Friendly Notice

  • If you did not receive your 10-digit tracking number within 3 days after placing your order, your e-mail server may have seen it as spam. In this case, please contact us for assistance.

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