Q: Why your price is so low?
A: As a professional supplier for top quality sneakers, http://www.sneakerheadstore.com/ has been in this line for many years. So we developed long lasting ties with factories, we get all the products from factory directly. Eliminating unnecessary costs and delivering the lowest possible prices to customers worldwide, http://www.sneakerheadstore.com/ is committed to providing high quality sneakers for less.
Q: Are the shoes on your site are authentic?
A: Tell you the truth, all our products are replica. But please do not worry, all of them are high quality with lower price. They just like the real ones, from the look, it is hard to see the difference.
Q: I want to order from your site, but I want to get a sample first. Can I?
A: Yes, you can order a sample from our site, but the cost will be " retailed price" . And it’s refundable in your future big order.
Q: When will we ship out the products you ordered?
A: We ship your products out in 24 hrs as we receive the payment and the products you ordered are in stock.
Q: How do you ship?
A: We ship packages by express, such as EMS, DHL etc.
Q: How long will it take to receive my order?
A: Normally, you will get the package in 5-7 business days after your order has shipped. Sometimes cause the customs, it will take more days to get your package. If you don't get your package after 7 business days, pls contact us!
Q: How can I know my order status?
A: Once we send the packet, we will send you an E-mail to give you a tracking number and tell you how to track your order.
Q: What is the shipping charge?
A: Shipping fee is $22 and Over $299, we can offer you free shipping.
Q:Can you supply other kinds of products other than those on the website ?
A:Yes, just tell us about your requirements, preferably with pictures. We will try out best to locate the qualified factory.
Q: Can I get my money back if I don't like?
A: Yes, but we can refund you only after you return the package back. Customers will bear the shipping cost if you return the items to us. Please contact us before you return the package in 3 days.
Q: How to do if I give you the wrong address?
A: If the package have not sent out, we will change the address for you, if the package have sent out but still in china, we will get the package back and help you change the address, then send the package to you again. If the package have arrived your country, we can't get the package back, in this situation, generally, the package will send back to us, when we get the package, we will send you the package again, but you have to pay the postage.
Q: How to do if my package is detained by the customs?
A: If the package was detained by the customs in China, we will resend you, if taken by your country customs, we could only compensate half of the order. If you have bought the Shipping Insurance, we will resend the package or do the full refund.
Q: What should I do if my payment failed?
A: Sometimes, the payment failed due to network problems, when tried again, it would go through. So please try again, just do as the system advice. Or you can also contact us through the chatting tool or email, we will try our best to help you.
Q: Why was I charged more than the total, any other extra charge?
A: As this is oversea purchase and we cooperate with a third party, the credit card agency, so there is international transaction fee. But generally only about $1-$8 usd in each order.